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Accessibility

Find relevant accessibility information for Arena Joondalup

Arena Joondalup exterior

At Arena Joondalup, we believe everyone should be able to enjoy the services we offer to the fullest. We are committed to providing our patrons with a venue that is made with the entire community in mind, from accessible seating to assistive venue access, to ensure every person enjoys their time with us.

See below important information regarding Arena Joondalup

Pools

Both the pools available for use are wheelchair accessible. The brand new 50m Lap Pool has been designed specifically with accessibility as a priority, with new access ramps and stairs providing improved safety and ease when entering the pool. The Leisure pool offers a beach-style entry and gentle depth increase to 1.2m. There are pool entry chairs on site to be utilised if need be when entering the pool. Staff are also on hand to assist in whatever way they can

Ramp and stair access into 50m pool
Changerooms

Toilets/Change Rooms

Located within the Arena Joondalup complex are seven (7) accessible bathrooms. These can be found via two (2) on the ground floor next to the basketball courts, one (1) on the second floor adjacent the Sports Bar, one (1) also on the second floor across from the Premiers Suite, two (2) external to the main building close to the Football Oval (only activated for relevant events) and one (1) in the Aquatics area. There are also several ambulant stalls inside most of the regular bathrooms. Although the doors to enter these stalls are not automatic, they are extra wide manual doors.

Health & Fitness

The health and fitness centre can firstly be accessed either via the staircase immediately present beyond the main entrance, or by utilising the lift that can be found to the right after entering the front doors. The gym floor is laid out to prioritise accessibility to and between machines, with a very spacious arrangement allowing for maximum freedom of movement. Several of the machines, such as the Excite+ Top, have removeable seats to allow wheelchair users a more comfortable experience. The vast majority of other equipment has height/position adjustable seats to provide usability in line with the unique adaptions of the user. For members or patrons who wish to visit the gym alongside the aide of a support person, we accommodate their free admission with the presentation of a valid Companion Card to gym reception. For those who do not bring supports, but may require some form of help during their stay, our friendly gym staff are always on hand to provide assistance to the best of their abilities to meet your needs.

Close up of gym weights
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Venue Access

All of the main building and surrounding area is wheelchair accessible. There are sealed paths and walkways through and around the main thoroughfares, enabling freedom of movement across the venue. There is a lift situated just inside and to the right of the main entrance, providing movement between the two floors. 

Parking

There are a total of thirteen (13) ACROD bays spread throughout the parking areas surrounding the complex, the majority of which can be found directly across from the front entrance to the main building. Alongside these specially marked bays, there are over one thousand regular sized bays that can be used if the allocation of disabled bays is exhausted. 

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Seating/Ticketing

There are currently no permanent, designated accessible seating bays located within any of the currently existing seating structures. However, arrangements and re-configurations are made, depending on the event, to create areas and spaces that provide allowances to patrons requiring specialised seating arrangements. The use of Companion Card ticket purchases are authorised for all events held within the Arena Joondalup complex, unless specifically outlined otherwise.  

Service Animals

Service animals are more than welcome at the venue. Staff are experienced with patrons being accompanied by a service animal and are very understanding of the proper conduct required. Drinking water can be provided if requested, as well as supervision if needed.

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Venue Support

Our staff are always available to support in whatever way is necessary. Reception as well as Venue Operations staff are on hand day-to-day willing to assuage any issues patrons may face, and on event days Front of House workers can offer guidance. If there is anything that you identify as a failing in how we provide assistance, please let us know so we can improve in the future.