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Conditions of Entry to Arena Joondalup

The conditions of entry page outlines the rules and expectations for visitors to ensure a safe and enjoyable experience. Review it before your visit.

VenuesWest is committed to providing a safe and enjoyable environment for all patrons and employees.

In support of this, entry into a VenuesWest venue is subject to specific conditions. These conditions are intended to allow all patrons to enjoy VenuesWest facilities without adversely impacting others.

Conditions of Entry:

  • apply to all users of the facility including, patrons, contractors, spectators and volunteers.

  • access to the facility is limited to persons undertaking an activity related to the venue

  • may vary according to the types of programs, activities, concerts, events and services, subject to the requirements of VenuesWest Management.

  • should be read and applied in conjunction with the conditions of sale appearing on the terms and conditions of your membership or booking. 

  • should be read and applied in conjunction with any applicable promoter or hirer conditions of entry or ticketing conditions.

Rights of Management

VenuesWest reserves the right to:

  • Inspect any bags, clothing or other items at entry point or within the venue at any time.

  • Refuse entry of prohibited items or items which may cause injury or public nuisance.

  • Refuse entry to any:

    • unauthorised person

    • person deemed to be intoxicated, disorderly or engaging in anti-social behaviour

    • person who is subject to current banning notice

    • person who purchases an event ticket from an unauthorised ticketing agent or source

    • person, if the maximum number of people in the venue and/or facilities within has been reached

    • person wishing to access an aspect of the venue or its services which are not currently operational

  • Remove from the premises any person who in the reasonable opinion of management is likely to disrupt, or cause a nuisance to, the operations of the venue.

  • Modify the conditions of entry as required by the event promoter or event requirements.

Compliance

By entering a venue, you are agreeing to comply and cooperate with the Conditions of Entry.

Screening

It is a condition of entry that all patrons consent to having their bags, clothing or other items checked on entry or within the venue anytime.

Any patron who fails to comply with screening may be refused entry or removed from the Venue.

Patron access will be managed via screening and checks which may include electronic equipment scanning and/or personal body checks and any other checks deemed reasonable.

Attire

As a minimum for general public areas, patrons must be appropriately clothed with clothing suitable to the activity in which they are participating.

Patrons wearing or displaying inappropriate or unauthorised commercial, political, religious images/logos etc. that are offensive may be denied entry or asked to remove such items.

Wearing of ‘colours’ or ‘insignia’ signifying belonging to any outlaw motorcycle clubs or other groups as designated by police is prohibited.

Patrons attempting to conceal their identity with a scarf, balaclava, mask or other item unless for a religious or medical or other justifiable reason may be refused entry, undergo a security check and / or be removed from the facility.

Prohibited Conduct / Patron Removal

A person may be removed from the venue where they:

  • are under the influence of alcohol or illicit drugs and/or engage in disorderly, offensive, anti-social, disruptive or unlawful behaviour

  • use foul or abusive language or making racial, discriminatory, or threatening remarks or gestures

  • commit any act of vandalism or littering or damage property

  • enter an area of the venue without proper authorisation

  • fail to comply with a lawful request from Staff or authorised personnel

  • place any unauthorised poster, banner or other advertising or political material on any part of the venue

  • conduct unauthorised surveys or soliciting from members of the public

  • undertake unauthorised promotional or commercial activities in or outside the venue

  • make any unlawful recording of the event or other patrons

  • fail or refuse to submit to a lawful search or inspection at entry points to or within the venue upon request.

Tickets will be deemed void and no refunds will be paid to persons removed or refused entry from the venue.

Persons may be referred to police as deemed appropriate by Management. 

Further information may be obtained by accessing the Patron Refusal of Entry, Removal and Banning Policy Statement at www.venueswest.wa.gov.au.

Prohibited Items

The following items are prohibited from entering the venue unless specifically authorised by Venue Management:

  • Weapons of any kind

  • Alcohol and drugs

  • Cans / glass

  • Musical instruments / whistles

  • Unauthorised temporary signage and promotional products

  • Flags / banners over 1 metre

  • Fireworks / flares / laser lights / pyrotechnics

  • Rollerblades / skateboards / scooters / helmets /e-scooters / bicycles / helmets (unless part of the venue's approved activities)

  • Professional cameras, audio recording equipment or video cameras, including use of drones

  • Animals except for authorised assistance animals

  • Any large items that cannot be placed under a seat (refer to event specific conditions, for example, A4 or A3 size bag limits may be in place)

  • Umbrellas

  • Prams / strollers

  • Any other item that in the opinion of VenuesWest could cause damage, harm or public nuisance

Pass Outs

Pass-outs may be issued at the discretion of the Hirer and Venue Management.

Alcohol

The venue is licensed and as such the following provisions apply:

  • Alcoholic beverages must not be taken into or out of the venue

  • Alcohol, if served, must only be consumed in the designated areas.

  • Alcohol must not be consumed in designated ‘Alcohol Free’ areas

  • It is an offence for Minors to purchase or consume alcohol, or for a person to supply alcohol to a Minor.

Breaches of these conditions may result in the persons being reported to the Police and removal from the Venue. (Penalties apply under the Liquor Licensing Act 1988)

Food and Non-alcoholic Drinks

Deliveries and product from external caterers and commercial outlets are generally not permitted in the venue without venue approval.

Decisions about whether such products will be permitted are at the discretion of the Hirer and Venue Management.

Patrons may bring food items for individual consumption to the venue provided it is packed in non-prohibitied containers and can be viewed by Staff or Security Personnel if requested. 

Thermoses or reusable containers containing hot or cold beverages may be allowed but contents may be checked for liquor licensing purposes. For events refer to event specific conditions.

Smoking

Smoking and vaping are not permitted anywhere in the venue, except in designated areas.

This includes electronic cigarettes, personal vaporisers, electronic nicotine delivery systems or other battery powered vaporisers.

Tickets

Tickets must be retained at all times or available when requested by VenuesWest Staff.

Any tickets that have been damaged, defaced or purchased from an unauthorised agent will not permit the holder to be admitted into the venue.

Tickets are subject to resale restriction under the Ticket Scalping Act 2021 (WA).  Tickets resold for an amount exceeding 110% of the original ticket price may be cancelled or rendered invalid, and the holder may be denied admission to the event.

Patrons are only authorised to access the seats / areas of the venue for which they have been ticketed.

Where the ticket is for general admission, no guarantee is made that there is seating available within the venue.

Patrons who have purchased a concessional ticket must be able to provide valid proof for the concession (i.e. proof of age identification or concession card) upon entry or when requested.

Underage Persons

Persons under the age of 12 years of age must be under the direct supervision of an adult, parent or responsible guardian (person entrusted with the care and protection of another person) at all times, unless enrolled in a VenuesWest program. 

Events will have specific conditions relating to unaccompanied minor (see www.venueswest.wa.gov.au)

Within an aquatic area, parents/guardians of children 5 years of age and under, must remain poolside and be within arm’s reach at all times to provide immediate assistance as and when required.

Use of Image

By entering the venue, patrons give consent to their image, likeness or voice being captured and used as part of any recording of an event or any other purpose without compensation or any kind.

Electronic Surveillance

In order to enhance security, protect the safety of persons and ensure compliance with these conditions, surveillance equipment (including security cameras via CCTV) are in operation within and in surrounding areas of the venue.

By entering the venue, patrons give consent to their information (including images) being recorded and disclosed to third parties including law enforcement agencies and governing organisations holding events.

The collection and handling of your personal information and personal data by VenuesWest is subject to the Privacy Act 1988, the Privacy and Responsible Information Sharing Act 2024 and Australian Privacy Principles through the Privacy Amendment (Enhancing Privacy Protection) Act 2012. Refer to the Privacy Statement at www.venueswest.wa.gov.au  

Further information may be obtained by accessing the Public Safety and Security Policy Statement 

Risk and Liability

Patrons enter the venue at their own risk.

Each patron assumes all risk of any damage or loss (including property damage, personal injury, economic and consequential loss) however it arises at the venue.

Each patron brings personal effects into the venue at their own risk and neither VenuesWest nor the Hirer will be responsible for any damage to or loss or theft of personal property.

Photographic, Video & Audio Equipment 

The use of photographic, video or audio equipment (including mobile phones with camera interfacing) is not permitted:

  • For commercial purposes without prior authorisation from the Hirer or Venue Management

  • In the following specified public areas of the venue:

    • Change Rooms

    • Toilets / Showers / Saunas

    • Gymnasiums

    • Aquatic facilities

Privacy

VenuesWest collects information for the purpose of establishing and maintaining employee and personnel records. Personal information will not be passed onto any third party unless prior approval is obtained from the individual or unless legally required to do so. Information is collected in accordance with the principles of thePrivacy and Responsible Information Sharing Act 2024 (WA), Privacy Act 1988 and the Freedom of Information Act 1992 (WA). Further information may be obtained by accessing the VenuesWest Privacy Statement.

 

Complaints

Complaints relating to a breach of privacy will be investigated internally by the most appropriate person depending upon the nature of the inquiry. If you wish to complain about any breach or potential breach of the privacy policy or the Australia Privacy Principles, you should contact us by:

Complaints will be managed in accordance with the following VenuesWest policies:

  • Customer Service and Feedback Policy – for matters involving customers, clients, patrons, members of the public, visitors, and external stakeholders.
  • Grievance resolution policy – for matters involving employees of VenuesWest